Terms and Conditions

Last updated: 04-11-2025

At Farehutz.co.uk, we recognise the importance of protecting your privacy and personal information. We are fully committed to handling your data responsibly, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and all applicable UK data protection laws.

This Data Protection Policy explains how we collect, use, store, and protect your personal information when you use our website, make a booking, subscribe to our communications, or contact us by phone. It also outlines your legal rights and how you can exercise them.

Contents

  1. Important Information and Who We Are
  2. Controller and Contact Details
  3. Updates to This Policy and Your Duty to Keep Us Informed
  4. Third-Party Links
  5. Data We Collect About You
  6. How and Why We Use Your Personal Data
  7. Disclosure of Your Personal Data
  8. International Data Transfers
  9. Data Security
  10. Data Retention
  11. Your Legal Rights
  12. Glossary of Key Terms

1. Important Information and Who We Are

Purpose of This Policy

This policy explains how Farehutz.co.uk (“we”, “us”, “our”) collects and processes your personal data when you use our website, book a trip, sign up to our newsletter, or speak to our team.

Our website and services are intended for customers aged 16 years and above. We do not knowingly collect data relating to children, except when such information is legitimately required to complete a booking made by an adult.

2. Controller and Contact Details

Controller

Farehutz.co.uk is operated by Friendztravel UK Limited, which acts as the Data Controller responsible for your personal data.

If you have any questions about this policy or would like to exercise your data protection rights, please contact us:

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK supervisory authority for data protection:

3. Updates to This Policy and Your Duty to Keep Us Informed

We may update this policy periodically to reflect changes in our data practices, services, or legal obligations. The latest version will always be available on our website. It is important that the personal data we hold about you is accurate and current. Please inform us if your personal information changes.

4. Third-Party Links

Our website may include links or plug-ins to third-party websites. We have no control over these external websites and are not responsible for their privacy practices.

5. Data We Collect About You

“Personal data” means any information that can identify you directly or indirectly. We collect, process, and store various types of personal data, including:

Data Category

Examples of Data Included

Identity Data

First name, last name, title, date of birth, gender, marital status, and passport details.

Contact Data

Billing address, delivery address, email address, and telephone number.

Financial Data

Limited payment details (processed securely via our payment partners).

Technical Data

IP address, browser type and version, operating system, and other technology used to access our site.

Marketing and Communications Data

Your marketing preferences and communication settings.

Aggregated Data

Demographic or statistical information derived from personal data but that does not identify you.

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Special Categories of Data

We only collect health-related information (e.g., mobility assistance, medical needs, dietary requirements) when it is necessary to complete your travel booking. We may also request medical clearance (e.g., for travel beyond 28 weeks of pregnancy). We do not collect data about race, religion, political opinions, or sexual orientation.

6. How and Why We Use Your Personal Data

We use your personal data only where it is lawful to do so. We never sell your personal data.

Purpose for Processing

Lawful Basis for Processing (UK GDPR)

Process bookings, manage amendments, and cancellations.

Contractual Necessity

Answer queries, provide support, and manage your account.

Legitimate Interests (providing efficient service)

Send offers and updates (newsletters, promotions).

Consent (can be withdrawn at any time)

Prevent fraud, comply with tax/legal obligations, and cooperate with authorities.

Legal Obligation

Analyse user behaviour, personalise experience, and optimise website.

Legitimate Interests (improving service efficiency)

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7. Disclosure of Your Personal Data

We only share your data when necessary to deliver our services or comply with legal obligations. Your data may be shared with:

  • Travel Partners and Suppliers: Airlines, hotels, car rental companies, etc., to fulfil your booking.
  • Third-Party Vendors: IT, payment processing, and marketing services under strict Data Processing Agreements (DPAs).
  • Professional Advisers: Lawyers, auditors, and insurers.
  • Regulatory or Legal Authorities: When required by law.

8. International Data Transfers

Some of our partners and service providers are located outside the UK and the EEA. When your data is transferred internationally, we ensure it receives a high level of protection by using safeguards such as:

  • Transfers to countries recognised by the UK as providing adequate data protection.
  • Use of Standard Contractual Clauses (SCCs) approved by the ICO.

9. Data Security

We have implemented appropriate technical, organisational, and administrative measures to prevent your data from being accidentally lost, accessed, altered, or disclosed without authorisation. Access is limited to employees and partners who require it for legitimate business purposes and are bound by confidentiality.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements. Typically, we retain basic personal and transactional data for six (6) years after your last interaction, in compliance with UK tax laws.

11. Your Legal Rights

Under UK data protection law, you have the right to:

  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Erase your data (“right to be forgotten”).
  • Object to processing based on legitimate interests or for direct marketing.
  • Withdraw Consent at any time.

We aim to respond to all valid requests within one month.

12. Glossary of Key Terms (Summary)

Term

Definition

Personal Data

Any information that identifies an individual.

Processing

Any action performed on personal data, such as collection, use, or storage.

Controller

The organisation responsible for determining how and why personal data is processed (Friendztravel UK Limited).

Processor

A third party that processes data on behalf of the controller (e.g., payment gateway).

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Friendztravel UK Limited

Website: www.Farehutz.co.uk

Email:support@Farehutz.co.uk

Telephone: 0203 468 6333