Effective Date:05-11-2025

Introduction

Welcome to Farehutz.co.uk, operated by Friendztravel UK Limited.

By accessing or using our website, mobile site, or any other platform we operate, you agree to comply with and be bound by the following Terms & Conditions.

Our platform is designed to offer a secure, informative, and user-friendly experience by helping you find and book travel services such as flights, hotels, and package holidays through our trusted network of suppliers. The services provided via Farehutz.co.uk are strictly for personal and non-commercial use by customers based in the United Kingdom.

Key Definitions

In these Terms and Conditions:

• “We”, “Us”, “Our” or “Farehutz” refers to Friendztravel UK Limited, the operator of Farehutz.co.uk.
• “You” or “Your” refers to any individual using our website, contacting our team, or making a booking through our platform.
• Contact Information:
• Contact No: 0203 468 6333
• Support Email:support@Farehutz.co.uk

Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

How We Use Your Data

We only use your personal data when the law allows us to. The legal bases we rely on under UK GDPR are:

Disclosure and International Transfers

Necessary Data Sharing

To successfully process and fulfil your booking, it is essential that we share your personal data with the following parties:

• Third-Party Travel Suppliers: Airlines, hotels, tour operators, car rental companies, and insurance providers—as necessary to deliver your purchased service.
• Payment Processing Services: Banks and secure payment gateways for handling financial transactions.
• Service Providers: External companies that provide IT, system administration, and data analysis services to us.
• Regulators and Law Enforcement: When we are legally required to do so.

International Data Transfers

When you book international travel, your data will inevitably be transferred to, and processed in, countries outside the UK and the European Economic Area (EEA), which may not have the same data protection laws.

By making a booking, you consent to this necessary transfer. We take reasonable steps to ensure your data is treated securely, and where possible, we implement appropriate safeguards (such as UK-approved Standard Contractual Clauses).

Data Security and Retention

• Security Measures: We have implemented security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to employees, agents, and contractors who have a business need to know.

• Data Retention: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, accounting, or reporting requirements. Typically, we will keep data for up to seven years after your last interaction for financial and regulatory compliance.

Agreement and Acceptance of Terms

By using our services, contacting our travel experts, or making a booking through Farehutz.co.uk, you automatically agree to these Terms & Conditions in full, along with our Privacy Policy, without any modification. These documents form a legally binding agreement between you and Farehutz.co.uk.

If you do not agree to any part of this Agreement, you must refrain from using our website or booking services.

Updates and Governing Law

• Amendments: co.uk reserves the right to amend, update, or replace these Terms at any time without prior notice. Any modifications will take effect immediately upon publication on this page. We encourage you to review our Terms regularly. Your continued use of our website after changes have been posted signifies your acceptance of the updated version.
• Governing Law: As Farehutz.co.uk operates for customers based in the United Kingdom, these Terms are governed by English law. By accepting these terms, you agree that the courts of England and Wales have exclusive jurisdiction over any disputes arising under them.

Use of the Farehutz.co.uk portal

By using our website or making any booking with us, you confirm and warrant the following:

• You are 18 years of age or older.
• You possess the legal authority to enter into a binding agreement and use this platform in accordance with these Terms.
• You will use Farehutz.co.uk and its associated services only for genuine, personal use (or for someone who has authorised you to act on their behalf).
• All information you provide to us is accurate, complete, and kept updated.
• You understand and agree that Farehutz.co.uk reserves the right to deny access or cancel services if we determine that your actions breach these Terms or are otherwise deemed inappropriate.

Resolution of Disputes

We are committed to resolving all customer concerns promptly and fairly.

Initial Contact

• If you experience any issues related to your booking, our services, or our Privacy Policy, you agree to first contact our Customer Support Team immediately using the contact details provided in these Terms.
• Contact Number: 0203 468 6333
• Support Email:support@Farehutz.co.uk 

Governing Law and Jurisdiction

• These Terms are governed exclusively by the laws of England and Wales.
• Both parties agree that any disputes, unless otherwise required by law, will be handled under the exclusive jurisdiction of the English courts.

Dispute Notification and Time Limits

• All claims must be formally brought to our attention within six (6) months of your booking date.
• If your concern cannot be resolved directly with our Customer Support Team within 60 days, you may pursue legal redress through individual action.
• By accepting these Terms, both you and Farehutz.co.uk waive the right to a jury trial should a claim proceed in court.

Travel Information – General Conditions

Information Accuracy and Supplier Liability

• When you make a booking, we will provide all relevant travel details, itineraries, and service information via email.
• Please note that the majority of information displayed on our website is supplied by third-party service providers (including airlines, hotels, and tour operators).
• While we make every effort to ensure content is accurate and current, Farehutz.co.uk is not liable for any errors, omissions, or losses resulting from inaccurate information supplied by these third parties.

Your Responsibilities as a Traveller

• All travel services are subject to availability and may change without prior notice.
• It is your sole responsibility to ensure that you possess all necessary and valid travel documents, including passports, visas, and comprehensive travel insurance, for your entire journey. Our agents are available for guidance, but the final responsibility lies with you.

Airfare and Booking Conditions

• Fares are dynamic and are confirmed only after your payment has been processed and your booking has been issued. Airfares may change without prior notice.
• If a fare increases before final confirmation, you will be required to pay the difference before the booking can be finalised.
• Farehutz.co.uk reserves the right to cancel or deny any booking if full payment is not received within the designated time frame.

Multi-Airline and One-Way Bookings

• If your itinerary involves multiple airlines, you must review the specific terms and conditions of each airline individually, as their policies on cancellations, refunds, and fees will vary.
• Should an airline cancel or reschedule a flight, you are responsible for any associated costs (e.g., rebooking or change fees) in accordance with that airline’s specific policies.
• For potentially better flexibility or pricing, we may recommend booking two one-way tickets instead of a single return fare. Note that the terms and conditions for one-way and round-trip tickets differ significantly.

Currency and Fees

• Fares for budget carriers displayed on our site may be converted to GBP (£) from other currencies. Due to exchange rate fluctuations, minor differences may occur in the final amount charged.
• If your purchase involves an international transaction, your bank or card provider may apply additional fees or taxes that are beyond our control.

Supplier Terms and Conditions

When you make a booking through Farehutz.co.uk, you are entering into a contract directly with the relevant third-party supplier(s), such as the airline, hotel, or tour operator.

• Separate Contract: Your agreement for the provision of the actual travel service (e.g., the flight, the accommodation) is solely between you and that supplier. Farehutz.co.uk acts only as a booking agent or intermediary, facilitating the transaction.
• Supplier's Rules Apply: Every supplier has its own specific terms and conditions, policies, and liability limitations that apply to your booking. These cover crucial aspects like payment, change fees, cancellation policies, baggage allowance, and refund rules.
• Your Responsibility: You must read and accept the terms and conditions of the relevant supplier(s) before finalising your booking. By proceeding, you agree to abide by all rules imposed by that supplier.
• No Liability for Supplier Acts: Farehutz.co.uk accepts no liability for any acts, omissions, or breaches of contract by any third-party supplier, including but not limited to, flight cancellations, schedule changes, service downgrades, or failure to provide a service.

Pricing and Payments

Price Changes

• All prices displayed on our website are subject to change. The price is not guaranteed until the full payment has been processed and confirmed by the supplier.
• We aim to provide real-time pricing, but due to the dynamic nature of travel booking systems, prices may change between the time of your search and the time of booking confirmation. You will be notified of any price increase before payment is taken.

Currency Conversion and Fees

• While transactions are generally processed in Great British Pounds (GBP), some international suppliers may process payments in their local currency.
• If this occurs, the final amount charged by your bank may differ slightly due to currency conversion rates applied by the supplier and any international transaction fees levied by your bank or credit card company. We have no control over these external fees.

Cancellations, Amendments, and Refunds

Non-Refundable Nature

• Please note that the majority of flights, hotels, and holiday packages booked through Farehutz.co.uk are highly restrictive and non-refundable once confirmed.

Making Changes or Cancellations

• All requests for cancellations or amendments (changes) must be made by contacting our Customer Support Team immediately by phone or email.
• Supplier Penalties: All changes and cancellations are subject to the fees and penalties set by the specific airline or supplier, which can be up to 100% of the total booking cost.
• Farehutz Administration Fee: In addition to supplier penalties, Farehutz.co.uk may charge an administration fee for processing any requested changes or cancellations. This fee will be confirmed to you at the time of the request.

Refunds

• Any refund due is processed only after the supplier has confirmed and returned the funds to us. The time taken for this process is determined by the supplier and can be substantial.
• Refunds will be processed back to the original form of payment. The amount refunded will be the original booking price minus any supplier penalties and Farehutz administration fees.

Data Protection and Privacy

Compliance

• We are committed to protecting your privacy and personal information in compliance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
• By using our services, you acknowledge and agree to the terms set out in our separate Privacy Policy, which details how we collect, use, store, and share your personal data.

Data Sharing for Bookings

• To successfully process your booking, it is necessary for us to share your personal information (such as names, dates of birth, contact details, and passport information) with the relevant third-party suppliers (e.g., airlines, hotels) and other service providers involved in delivering your travel arrangements.
• By making a booking, you explicitly consent to this data sharing. We require our suppliers to adhere to strict data protection standards.

Limitation of Liability

Agency Role

• Farehutz.co.uk (Friendztravel UK Limited) acts strictly as a booking agent. We do not own, manage, or operate any of the travel services (e.g., flights, hotels) that you book.
• Our liability is strictly limited to the fees we earn for facilitating the booking transaction between you and the supplier.

Exclusion of Liability

• To the maximum extent permitted by English law, Farehutz.co.uk excludes all liability for any loss, damage, injury, delay, or disappointment, whether direct or consequential, that may arise from or in connection with:
• The use of our website or services.
• Any act, error, omission, or negligence of a third-party supplier (e.g., airline, hotel).
• Any schedule change, delay, or cancellation made by a supplier.
• Loss of data or interruption of business from the use of our website.

Farehutz Compassion Exception Policy (CEP)

Farehutz.co.uk offers a Compassion Exception Policy (CEP) to certain customers who may be eligible to receive a discount on our internal service fees for cancellations, refunds, or ticket amendments.

Eligibility and Discounts

* Definition of Immediate Family: Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

Important Policy Note

This Compassion Exception Policy only applies to Farehutz.co.uk's own administration or service fees.

Customers remain fully responsible for the following costs, which are determined by the third-party suppliers:

• Airline or Supplier Penalties: All cancellation or change penalties imposed by the specific airline, hotel, or tour operator.
• Fare Differences: Any increase in fare if changing to a different flight or service.

Farehutz.co.uk acts as an agent and does not control the refund or penalty policies of these airlines and other suppliers.

Flights and International Travel Conditions

1. International Travel Compliance

• Regulation and Entry Requirements: When travelling internationally, you must comply with all applicable regulations and entry requirements of your departure, destination, and any transit countries.

• Your Document Responsibility: It is your sole responsibility to ensure you hold all required travel documents, including valid passports, tourist, business, or transit visas, and any other necessary entry permits. You may be asked to present these documents at any point during your journey.

• FCDO and Safety: Travellers must review the Foreign, Commonwealth & Development Office (FCDO) travel advisories, restrictions, and safety warnings before booking or departing. By booking with us, you acknowledge that travel to certain destinations may carry risks, and Farehutz.co.uk does not guarantee the safety, political stability, or suitability of any location.

• Refusal of Entry/Boarding:co.uk will not be held responsible if you are denied entry or boarding due to missing, invalid, or expired documentation (including passports, visas, or health certificates).

1. Health, Vaccinations, and Disinfection

• Health Advice: We strongly recommend consulting your doctor or a licensed medical professional before you travel. You must check the latest health advice from the UK Government or the World Health Organization (WHO) regarding any mandatory vaccinations or health certificates required for your destination.

• Health Requirements:co.uk cannot be held responsible if your entry is denied due to failure to meet a country’s health or vaccination requirements.

• Disinfection Procedures: By travelling with a participating carrier, you acknowledge and accept that airlines may perform disinfection procedures on aircraft to protect public health, using disinfectants approved by the WHO and ICAO.

1. Airline Policies and Check-In

• Baggage Policies: Each airline has its own baggage allowance, restrictions, and fee structure. Unless explicitly stated, baggage fees are not included in the displayed fare. You must verify the specific baggage rules and fees directly with your carrier prior to travel to avoid unexpected charges.

• Check-In Guidelines: You must verify your airline’s specific check-in requirements directly. Failure to check in within the required timeframe may result in denial of boarding, for which Farehutz.co.uk will not be liable. We recommend as a general guide: * Domestic Flights: At least 90 minutes prior to departure. * International Flights: At least 3 hours prior to departure.

• Overbooked Flights: If a flight is overbooked, the airline’s conditions of carriage apply. Compensation or re-accommodation options will be offered directly by the airline, and Farehutz.co.uk accepts no liability in such situations.

1. Pricing, Ticketing, and Payment

• Fare Confirmation: All airfares are subject to availability and change until full payment is made and successfully processed. Your fare is confirmed only upon receipt of the Booking Confirmation Email containing your e-ticket and booking reference number.

• Unpaid Bookings: We reserve the right to cancel any unpaid bookings or those made using fraudulent details. Once issued, flight tickets are generally non-transferable and non-changeable, unless specified by the airline fare conditions.

• Taxes and Fees: Certain countries impose departure or airport taxes which may not be included in your ticket price. These must be paid directly to the relevant authority and are non-refundable.

Cancellations and Schedule Changes

• Schedule Changes by Airline: Airlines may alter or cancel flight schedules due to operational, technical, or weather issues. Farehutz.co.uk acts only as a booking agent and has no control over these operational changes.

• Notification and Reconfirmation: We will notify you promptly of any changes once the information is received from the airline. However, we highly recommend reconfirming your flight at least 72 hours prior to departure directly with the carrier.

• Airline-Initiated Amendments: If the airline offers an alternative flight, travel credit, or full refund, we will communicate these options to you. Farehutz.co.uk is not responsible for supplier-initiated cancellations or amendments.

• Refund Processing: All bookings are non-refundable unless specified otherwise. For refundable tickets, refunds are issued back to the original payment method after applicable airline penalties and Farehutz service fees are deducted. Refund processing may take up to 12 weeks depending on the airline’s processing time.

• ATOL Protection:co.uk is ATOL protected (ATOL No. 12788), safeguarding your package holiday money in compliance with UK travel regulations. For details, visit: www.caa.co.uk/atol-protection

Special Services and Fees

• Special Requests: Requests for specific seats, meals, or frequent flyer miles will be forwarded to the airline. However, Farehutz.co.uk cannot guarantee that such requests will be fulfilled, as this depends solely on the airline’s policies and availability.

• Contact Centre Bookings: Bookings made through our Contact Centre (e.g., complex itineraries) may incur an additional Service Fee ranging from £10 to £200 per passenger, depending on complexity, which is payable at the time of booking.

Administrative Fees Table:

Holiday Package Terms & Conditions

General Package Overview

• Scope and Precedence: These specific Terms & Conditions govern all holiday packages booked through Farehutz.co.uk. For package bookings, these terms take precedence over any individual service terms (e.g., flight or hotel-only terms) that may otherwise apply.

• Non-Divisible Nature: All holiday packages offered are generally non-refundable, non-transferable, and non-divisible. No individual component of the package (such as a hotel stay or a flight) is guaranteed or refundable independently.

• Pricing: All holiday prices are quoted in Pounds Sterling (£) and are subject to availability at the time of booking.

• Amendments: We reserve the right to modify or update these specific Holiday Package Terms at any time without prior notice. Any updates take effect immediately upon publication on this page and override any previously stated conflicting terms.

Payment, Documentation, and Confirmation

• Full Payment Requirement: Payment in full constitutes final acceptance of your booking. Your holiday package will be confirmed and considered legally binding only once full payment is successfully received.

• Required Identification: To confirm your booking, you must provide valid government-issued identification (e.g., a passport for international travel). You are responsible for ensuring that all required documentation is correct and submitted promptly.

• Documentation Liability:co.uk cannot be held liable if your booking is delayed or denied due to incomplete or inaccurate travel documents. No refunds will be issued for missed flights, denied boarding, or unused portions of a holiday due to missing, invalid, or expired documentation (including passports and transit/entry visas).

• Same Itinerary Rule: Once a package booking is confirmed, all travellers on the same reservation must follow the same itinerary. Adding or removing passengers, changing names, or transferring the booking to another person is generally not permitted.

Pricing and Additional Charges

• Package-Only Pricing: Holiday package pricing and availability apply only when purchased as a complete package. Individual component pricing will not be provided.

• Inclusions: Listed prices include applicable taxes, service charges, and supplier fees.

• Exclusions (Your Responsibility): You are solely responsible for any additional surcharges imposed by travel suppliers, including but not limited to: * Local government entry/exit fees or tourism taxes. * Resort or city taxes (payable locally). * Vehicle insurance excess, fuel, or incidental car rental charges. * Personal incidental charges (e.g., minibar, parking, Wi-Fi).

• Payment Authorisation: By providing your payment details, you authorise us to charge your card for the full amount of your booking. Note that hotels and car hire providers may require a valid credit card at check-in for identity verification and holding a refundable deposit.

Changes, Cancellations, and Refunds

• Request Process: If you wish to change or cancel a holiday package, you must contact Farehutz.co.uk Customer Support directly. Do not contact individual suppliers.

• Non-Refundable Rule: Holiday packages are generally non-refundable unless explicitly stated otherwise in the specific fare conditions.

• Fees for Permitted Changes: If a refund or amendment is permitted, it is subject to: * The supplier’s individual cancellation or amendment policies (which may be 100% of the cost). * Farehutz.co.uk’s own Service Fees for processing the change.

• No Partial Cancellations: Once confirmed, partial cancellations (e.g., cancelling the hotel but keeping the flight) are not allowed.

• Post-Departure: After the trip commences, no changes or refunds will be issued for early check-outs, unused nights, or unutilised components of the package.

Cancellations by Suppliers and Special Requests

Supplier Failure: Each package component is supplied by an independent third-party Travel Supplier. If a supplier cancels any part of your holiday, we will make every effort to arrange alternative options or comparable services.

Liability for Suppliers: We act solely as an intermediary. Farehutz.co.uk cannot be held responsible for any supplier’s failure to deliver or honour a booking, nor are we liable for incidental or consequential losses resulting from such cancellations.

Special Requests: All special requests (e.g., room preferences, dietary needs, accessibility requirements) are treated as requests only. While we pass them to the supplier, we cannot guarantee fulfilment.

Our Role, Liability, and Protection

Booking Agent Role: Farehutz.co.uk acts solely as a booking agent for third-party suppliers. We are not the direct provider of the travel services.

Exclusion of Liability: We cannot be held liable for: service failures by the supplier; delays, accidents, injuries, or losses; or dissatisfaction with services provided by the supplier. Any such claim should be directed to the respective supplier.

Travel Insurance: We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen events such as illness, cancellations, or travel disruptions. Insurance coverage is not included in the package price.

Privacy and Legal Provisions

Data Protection: Your personal information is handled in compliance with the UK GDPR and Data Protection Act. Please review our separate Privacy Policy for full details.

Governing Law and Jurisdiction: These Terms & Conditions are governed by English law. Any disputes arising under or in connection with these terms shall fall under the exclusive jurisdiction of the courts of England and Wales.

Credit/Debit Card Payment Terms

Card Acceptance and Verification

Verifiable Billing Address: All credit or debit cards used for payment must have a verifiable billing address registered in the UK or another country accepted by our payment processor. The list of accepted countries is available on the checkout page.

No Guarantee of Booking: Submitting your payment card details does not automatically guarantee ticketing or confirmation. Your booking and associated fares are only guaranteed once the booking is ticketed and/or you receive a Booking Confirmation Number via email for hotels, car rentals, and holiday packages.

Payment Issues: If there is any issue with your card submission (e.g., insufficient funds, incorrect details, or unverifiable address), we will endeavour to notify you within 24 hours.

Authorization Holds

Authorization Request: When you submit your credit or debit card for a purchase, we request an authorization for the anticipated transaction amount. This places a temporary "hold" on the funds in your account.

Hold Release: If, for any reason, we are unable to confirm your booking, you will not be charged. We will then request that your bank release the hold. Until the hold is released by your bank, those funds will not be available to you for other purposes. Farehutz.co.uk is not responsible for the duration of this hold release process, as it is controlled entirely by your card-issuing bank.

Circumstances Where Payment May Fail

Farehutz Non-Responsibility: Farehutz.co.uk bears no responsibility in the event your card is not successfully charged for reasons outside our direct control. Reasons may include, but are not limited to: * The airline or supplier did not confirm the booking. * The fare increased after payment information was submitted but before ticketing. * Insufficient funds or lack of a verifiable billing address.

Fraud Prevention and Disputes

Fraud Reporting: Farehutz.co.uk uses stringent safety measures for payment processing. Fraudulent transactions are reported to airport security, airlines, financial institutions, and other governmental organisations.

Liability for Disputes: You agree to be liable for any and all credit/debit card payment disputes or problems, such as fraud or chargebacks, made to us or the Travel Supplier on behalf of you or any individual using your details. You irrevocably agree to reimburse Farehutz.co.uk for any losses we may suffer due to such chargebacks or fraudulent activity.

High-Risk Transactions: When our systems determine that certain transactions are high risk, we will suspend processing until our credit card verification team confirms the transaction is safe. We may contact you or your bank to establish validity before proceeding.

Transaction Recording and Evidence

Phone Transactions: Most credit/debit card transactions conducted over the phone with our Customer Service Department are recorded and may be used as evidence in the event of a dispute or for legal purposes. Recordings may also be used for staff training and auditing.

Online Authorization: Online credit card transactions are authorized the moment you or anyone acting on your behalf accepts these terms and conditions and completes the purchase.

Baggage Policy on Connecting Flights

Re-checking Baggage

When your itinerary involves two or more different airlines for connecting flights, you may be required to:

• Reclaim your bags at the connecting airport (the transfer point).
• Clear customs and immigration (if applicable).
• Check-in your bags again with the next operating airline to continue your journey.

It is your responsibility to understand and adhere to the transfer and re-check requirements at your connection airport.

Excess and Standard Baggage Fees

Multiple Fees: If you have excess baggage (over the standard allowance), you may be required to pay the excess baggage fee assessed by each individual airline involved in your journey.

Standard Fees: Please be aware that most airlines now charge baggage fees even for the first checked bag. We recommend travelling light to minimize these costs.

Fee Range: Baggage fees typically range from GBP £15 up to GBP £50 or more per checked bag, depending on its size, weight, and the specific airline's policy.

Direct Payment: These fees are to be paid directly to the relevant airline when you check in or use their service. They are not included in your Farehutz booking price.

Responsibility for Fees and Policy Accuracy

We make every effort to provide access to airline baggage fee information (available via our Contact Us page or a dedicated link).

However, we cannot guarantee the accuracy or timeliness of this information. Baggage fees and policies are subject to frequent changes by the airlines. We strongly recommend that you contact the operating airline(s) directly prior to travel for the latest fees and full policy details related to checked baggage.

Airline Schedule Changes and Flight Cancellations

Your Duty to Reconfirm Flights

Farehutz highly recommends that you re-confirm your flight schedules directly with the respective airline. Airlines often make last-minute schedule changes or cancellations without prior notice.

We recommend re-confirming your flight times:

• At least 24 hours prior to departure for domestic flights.
• At least 72 hours prior to departure for international flights.

Notification and Liability

No Liability for Airline Changes: Please note that airlines frequently change flight times with minimal notice or explanation. Farehutz has no control over, and accepts no liability for, any operational changes made by airlines.

Minor Schedule Changes (Within 4 Hours): If an airline notifies us of a schedule change that is within a four (4) hour period of your original flight time, we will notify you of the change via email.

Ticket Status for Minor Changes: For all changes within a four (4) hour period, your ticket will generally remain non-refundable.

Major Schedule Changes (Over 4 Hours): If the schedule change is greater than four (4) hours, we will inform you of the options provided by the airline (e.g., rebooking or refund). Please note that certain highly restrictive ticket types may remain non-refundable even when the schedule change is over four (4) hours, as determined solely by the airline's policy.

Final Notice: We will attempt to contact you by phone, but if we are unable to reach you, our notification sent via the email address provided at the time of booking will serve as the final notice.

General Booking and Travel Restrictions

Flight Flexibility and Seating

Upgrades and Standbys: For most bookings made through Farehutz.co.uk, upgrades and standbys will not be permitted due to the restrictive nature of discounted fares.

Frequent Flyer Miles: Many of our discounted tickets do not allow for frequent flyer mileage accrual. We recommend checking the specific fare class with the airline directly.

Seat Assignments: Seat assignments are usually handled directly by the airline. They may be allocated at the airport on the day of departure or by contacting the airline directly after ticketing.

Traveller Requirements and Security

Minors Travelling: Tickets will not be sold to unaccompanied minors (persons under age 18). While tickets may be purchased for minors, they must be accompanied by an adult (a person over age 18) when travelling.

Security Risk Areas: We reserve the right to cancel or refuse bookings designated for high security risk areas, based on governmental or intelligence advisories.

Customs, Entry, and Refusal: * Entry to another country may be refused even if the required documents are complete. * You are solely responsible for all Entry Permits and Visa requirements for the countries you are visiting or transiting through. * We accept no responsibility for determining any traveller's eligibility to enter or transit through any specific country.

International Standards and Local Taxes

Passport Validity: For travel outside the United Kingdom, most countries require a passport to be valid for a minimum period from the date of arrival into that country (often 6 months).

Local Standards: Living standards, utility provision, and services (including accommodation) at your destination may differ from those found in the United Kingdom. These factors are entirely outside Farehutz.co.uk's control, and we accept no liability in respect of these variations.

Departure Taxes: A traveller's duty or departure tax may be assessed upon departure from certain international destinations (e.g., Mexico, Australia). This is the traveller's responsibility and is not collected by Farehutz.co.uk upon purchase.

Administrative Charges

4.1. Receipt Requests: A £26 administrative fee will be charged for travel receipts or documentation requested for bookings that were made a year or more ago.

Human Error or Customer Service Agent’s Error

Immediate Verification Requirement

Upon receiving your booking confirmation or e-ticket information via email, you must immediately verify that all details are accurate and correct, including (but not limited to) traveller names, dates, times, and routing.

Error Notification Deadline

In the event that you discover an error in the ticket or booking purchased, you must notify our Customer Support Team immediately to allow us the opportunity to correct the error.

This notification must be received before 8:00 PM (20:00) local time in London, United Kingdom, on the same day that the ticket information email was sent to you.

Consequence of Late Notification

Notifications of any errors received beyond this stated deadline cannot be guaranteed for correction. In such cases, the booking will be treated according to the standard change or cancellation policies of the airline and the terms set out in this agreement.

Farehutz.co.uk shall not be responsible for any losses, fees, or liabilities incurred due to errors that were not reported to us within the specified time frame.

Itinerary Re-confirmation and Acceptance

Traveller Responsibility

It is the responsibility of the traveller (whether the booking was made online or directly with a customer service agent) to immediately review and reconfirm that all details in the booking confirmation are accurate and acceptable.

This includes verifying names, dates, flight numbers, airlines, routing, and any airport changes or specific conditions.

Discrepancy Notification Deadline

If you discover any discrepancy in your booking, you are required to immediately contact a Farehutz Customer Service Agent.

This notification must occur no more than four (4) hours from the time you completed your Booking or, if earlier, by 8:00 PM (20:00) local time in London, United Kingdom on the same day the booking was made.

Acceptance of Booking

If we do not hear from you within the specific timeframe mentioned above, Farehutz.co.uk will consider the Booking(s) you made with us to be acceptable and accurate to you.

Farehutz.co.uk will not be responsible for, and will not assume any liability for, any kind of discrepancy in your booking(s) whatsoever, outside of the specific error notification deadlines defined in these Terms.

Hotel Reservations Rules and Regulations

General Hotel Information

Confirmation Time: Hotel reservations may take up to 72 hours from the time of booking to be confirmed by the supplier. Your reservation is NOT SECURE until you receive your Booking Confirmation Email from Farehutz.co.uk. If you do not receive this email, please contact customer service immediately.

Requests Only: Specific feature requests (e.g., bedding type, non-smoking rooms, connecting rooms) are treated as requests only. Neither Farehutz.co.uk nor the Travel Supplier can guarantee that your request will be fulfilled.

Special Rates: If you book a rate with special requirements (e.g., Corporate, Government, AAA), you must present valid identification at check-in to prove qualification. The hotel is not obligated to honour these rates if you do not qualify.

Pet Policies: Hotel pet acceptance policies frequently change. You must confirm directly with the property regarding their pet policy and any restrictions (e.g., breed or size). Farehutz.co.uk accepts no responsibility for a property's pet policy.

Prepaid Reservations (Non-Refundable & Discounted)

Payment: Prepaid reservations are charged the Full Base Amount (room only) plus estimated taxes/fees at the time of booking. These rooms are typically discounted and highly restrictive.

Guaranteed Rates: Rates are only guaranteed at the time of booking.

Local Charges (Taxes/Fees): The individual hotel will collect payment for additional charges upon arrival or check-out, which may be assessed on a daily basis. These often include: * Per night room tax (separate from prepaid estimated tax). * Resort fees, city taxes, or cleaning fees. * Incidentals (e.g., meals, movies, parking, mini-bar).

Voucher: Some hotels require a prepaid voucher at check-in, which we will provide to your email address. It is recommended you take a copy of your booking confirmation email with you.

Non-Prepaid Reservations

Hold Only: Non-Prepaid reservations use your credit/debit card to hold the reservation only until you arrive for check-in.

Confirmation:Farehutz.co.uk STRONGLY RECOMMENDS that you confirm non-prepaid reservations directly with the hotel, no sooner than 24 hours prior to check-in, as policies may vary by location and season.

Deposit: For some non-prepaid hotels, the hotel company may require a deposit up to and including the full amount of the stay, which can result in non-refundable cancellations and prevent modifications.

1. Cancellations, Amendments, and Refunds

Farehutz Administration Fee: All amendments to dates, room type, or names, and all cancellation requests, are subject to a £25 per room/booking administrative fee charged by Farehutz.co.uk. This fee is non-refundable and is in addition to any hotel-imposed penalties.

Hotel Discretion: Any change or cancellation is at the sole discretion of the individual hotel policy.

Cancellation Window: You must request cancellation prior to the check-in date to avoid extensive cancellation fees, including 'no show' charges. No booking can be cancelled after the date of check-in.

Highly Restrictive Rates: Many discounted hotel rates are non-refundable. If you cancel a non-refundable reservation, you will not receive a refund for the payment.

Peak Season: For high demand special events or peak seasonal dates, hotels may change their cancellation policies. We recommend confirming policies directly with our support team if travelling during these times.

No Credit for Unused Nights:No credits or refunds will be issued for unused room nights due to early departures. Stay extensions require a new reservation.

Refund Authority: Refunds for early departures, no-shows, or cancellations are at the sole discretion of Farehutz.co.uk and the applicable hotel supplier. All refund requests must occur within 60 days of the scheduled hotel check-out date.

Indemnity: You hereby indemnify us in full against all loss, costs, damages, charges, and expenses incurred by us as a result of any cancellation for any reason.

Payment, Taxes, and Fees Explanation (Prepaid Bookings)

5.1. Taxes and Fees Charge: The total charge to your card for a prepaid reservation includes the room rate plus a charge for "Taxes and Fees."

5.2. Estimated Tax Recovery: This charge includes an estimated amount to recover the amount we pay to the hotel for taxes owed by the hotel (e.g., sales, occupancy, VAT). The amount paid to the hotel for taxes may vary from the amount we estimate and charge to you.

5.3. Farehutz Fee: The balance of the charge for "Taxes and Fees" is a fee we retain as compensation for our services (facilitating the booking, processing, and customer service).

5.4. Vendor Status: We are not the vendor collecting and remitting all taxes to the local authorities. Our hotel suppliers, as vendors, include applicable taxes in the amount billed to us, and we pay those amounts directly to the vendor.

5.5. Local Tax Collection: You are responsible for paying all additional, locally-assessed taxes, resort fees, and service charges directly to the hotel upon check-in or check-out.

Car Bookings Rules and Regulations

Rental Periods and Fees

Period Definitions: * Daily rates imply a 24-hour reservation period. * Weekly rates generally imply a 5-7 day reservation period. * Minimum/Maximum Periods: Note that minimum and maximum rental periods may apply based on the supplier's policy.

Change Fees: You may be charged additional fees by the supplier for vehicles dropped off at a time, date, or location different from the original reservation.

Farehutz Change Fee: Any change related to your car booking is subject to a £15 per car change fee from Farehutz.co.uk, which is in addition to any fees required by the car rental supplier.

Mileage Terms

Unlimited Mileage: Unlimited mileage rates typically have no restrictions on the number of miles you may drive, provided you have proof of a round-trip ticket. However, certain geographical restrictions (e.g., crossing state/country borders) may still apply.

Mileage Limits: Rates specifying "miles per day" impose a maximum number of miles you are allowed to accumulate. A per-mile fee will be charged by the supplier for any additional miles.

Driver and Payment Requirements

Age Requirements: Rates quoted are typically for drivers over the age of 25. Renters over the age of 65 may need to contact the relevant supplier to confirm any potential restrictions.

Additional Drivers: Adding extra drivers to the rental agreement may incur additional fees payable to the car rental supplier.

Required Documentation: Drivers must present the following at the time of pick-up: * Proof of meeting age requirements. * A valid credit card in the primary driver’s name (for security deposit). * A valid driver's license. * Compliance with all other applicable legal requirements.

Debit Card Use: If you plan to use a debit card for payment or deposit, you must check with the relevant Travel Supplier directly prior to travel to determine if there are any additional restrictions or requirements.

Other Restrictions and Liability

Pick-Up Time Restrictions: Some rates may only apply to cars picked up within 24 hours of the arrival time shown on an airline boarding pass or ticket. If you require a pick-up time outside of that timeframe, you must contact the car rental agency to confirm they will honour your reservation.

Falsified Information: Falsifying information may void applicable insurance and render you responsible for any damages or injuries that may occur.

Cancellations

Booking Fee Non-Refundable: In the event you cancel your car booking, our initial booking fee is non-refundable and will be retained by us.

Supplier Fees Only: Farehutz.co.uk will not charge any additional administrative amounts in excess of the car supplier's own cancellation fee.

Changes and Cancellations

General Policies for All Bookings

Contact Requirement: You must contact Farehutz.co.uk Customer Support directly to change or cancel your booking. Do not contact the Travel Suppliers (Airlines, Hotels, etc.) as they may not be able to access or modify your booking.

Deadline: To initiate a change or cancellation, you must call Farehutz.co.uk at least seventy-two (72) hours prior to the departure time of the first service element in your booking.

Non-Refundable Elements: Once your booking is made, some or all Service Elements may be non-refundable. Each part of your booking (e.g., flight, hotel) can only be changed or cancelled according to the individual rules of that specific Service Element.

Commencement of Trip: Upon commencement of any part of your trip, no changes are allowed, and no refunds will be made for early check-out, early car rental return, or for any other unused portion of your booking.

Fees and Charges

Supplier Fees: You are responsible for any and all cancellation or change fees assessed by Travel Suppliers (airlines, hotels, car rentals, etc.).

Payment of Fees: All change fees (Farehutz and Supplier fees) and any resulting increase in the price of a Service Element must be paid in full at the time of the change using the original form of payment.

Cancellation within 72 Hours:No changes are allowed and no refunds will be made for cancellations requested within seventy-two (72) hours of departure.

Partial Refunds: If a portion of your booking is determined to be refundable, the refundable amount will be refunded less any applicable cancellation fees (Farehutz and Supplier fees). No refund will be made for any unused or partially used portions of the booking.

Note: The departure date is defined as the day on which the first portion of your Booking is booked, as per London, UK time.

Component-Specific Policies

Air Component Policies

• Restrictions: Airline tickets include various restrictive terms. Most air tickets are not changeable/transferable and are non-refundable.
• Amendments: All changes are subject to availability, limitations, and restrictions determined by Travel Suppliers. Changes to origin/destination cities or the number of passengers are not permitted.

Hotel Component Policies

• Supplier Rules: Hotel Terms and Conditions include various rules that apply to your booking.
• Non-Changeable Property: The specific hotel property generally cannot be changed. Room category changes may be allowed in certain cases; call us to enquire.
• Incidental Charges: You are solely responsible for any and all incidental charges at the hotel, including telephone access, movies, energy surcharges, and other services requested during your stay.

Car Rental Component Policies

• Downgrades: Booked car categories cannot be downgraded (e.g., from mid-size to economy).
• Unused Rental:No refunds will be made for unused car rentals, in part or in its entirety, whatsoever.
• Extra Charges: Extra charges (e.g., fuel plans, optional insurance, airport taxes, safety seats, satellite navigation systems) are subject to direct payment by you to the car rental company at the pick-up location.

Activities Component Policies

• Third-Party Vendors: Activities are arranged with third-party vendors (Activity Suppliers).
• Voucher Responsibility: Purchased vouchers and tickets are non-refundable and non-transferable. It is your responsibility to print and present the purchased vouchers or tickets to the Activity Supplier when requested.
• Liability: All cancellation and refund requests for activities are to be addressed directly to the Activities Supplier, and not to Farehutz.co.uk.
• Waiver: By purchasing an activity, you waive all claims against Farehutz.co.uk and its affiliates for any loss, damage, injury, inconvenience, or dissatisfaction connected to the activities or the supplier's performance.

Authority to Send Communication

Authorization for Contact

When you register an account or make a booking with Farehutz.co.uk, you authorise us to send you communication via various channels, including:

• Email
• Postal mail
• Instant messaging (where applicable)
• Telephone call
• Any other form of electronic or paper communication.

Purpose of Communication

These communications will primarily be for customer service and essential booking updates (e.g., confirmations, schedule changes, payment issues). They may also include special offers and promotional marketing from Farehutz.co.uk, from which you can opt-out at any time.

Recording of Communications

Telephone calls made to and from Farehutz.co.uk and its representatives may be recorded for the purposes of:

• Customer service quality control.
• Staff training and auditing.
• Evidence in the event of a dispute.

ATOL Protection and Financial Security

Financial Protection: When you purchase an ATOL protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where to get information, and who to contact if things go wrong.

Insolvency: If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services for reasons of insolvency: * An alternative ATOL holder may provide you with the services (or a suitable alternative) at no extra cost to you. You agree to accept this and pay any outstanding money to that alternative holder. * If an alternative cannot be appointed, you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

Claims Assignment: If the Trustees of the Air Travel Trust make a payment to you under the ATOL scheme, you agree that, in return for such payment, you assign absolutely to those Trustees any claims you have or may have relating to the non-provision of the services.

Price Match Promise (PMP)

At Farehutz.co.uk, we are confident you are getting a great deal. That is why we offer our Price Match Promise ("PMP").

If you find a lower price (including all taxes and fees) for the same flight itinerary offered and available for booking on a Major UK OTA Competitor's site within twenty-four (24) hours of making your booking with us, we will match that lower price.

We will achieve this match by either:

1. Refunding the difference in price to you; or
2. If you prefer, cancelling your booking with us for a full refund.

Key PMP Definitions

How to Invoke the PMP

1. Contact Us: Email your request to pmp@Farehutz.co.uk.
2. Provide Details: Include your co.uk booking reference number and all key details of the lower-priced itinerary.
3. Provide Documentation: Attach documentation such as the exact URL of the competitor's page and/or screenshots that enable our customer service representatives to verify the offer instantly.

Note: We reserve the right to deny any claims that cannot be reasonably verified or for which you have provided incomplete information.

Credit/Debit Card Declines

CREDIT/DEBIT CARD DECLINES AND PAYMENT FAILURE

1. Notification of Decline: If your payment card (credit or debit) is declined at the time of processing your Booking, we will use reasonable endeavours to notify you via the email address provided within three (3) business days.
2. Booking Status: Please be aware that your Booking will not be processed or confirmed, and no contract will be formed between you and the third-party supplier, until full, successful payment has been authorised and received by us.
3. No Guarantee of Price or Availability: In the event of a payment decline, the FARE (price) and any other booking details (including availability, dates, and times) are NOT GUARANTEED. Due to the dynamic nature of travel pricing, the price may change, or the service may become unavailable before we are able to successfully process a subsequent payment attempt.
4. Your Responsibility: It is your responsibility to ensure that the payment details provided are correct, and that sufficient funds are available. If you receive a payment decline notification, you must promptly contact us or attempt to process the payment again using a valid method. We accept no liability for any loss, damage, or increased cost arising from a payment failure.

Rationale for Refinements

Changes to Flights Already Purchased

CHANGES TO FLIGHTS ALREADY PURCHASED (Customer-Initiated)

1. Restrictive Nature: Any requested changes made to airline tickets included in your Booking are highly restricted. All changes are strictly subject to the specific fare rules and conditions of carriage of the relevant airline, whichever is more restrictive.
2. General Policy: Due to the nature of discounted fares, date and/or name changes are generally not permitted once your Booking is confirmed.
3. Farehutz' Role and Responsibility: We act solely as your booking agent. If you request a change, our responsibility is limited to facilitating that request with the airline. co.uk does not guarantee, and shall not be responsible for, the success of any requested change, nor are we liable for any additional costs, delays, or service cancellations resulting from that change.
4. Costs for Permitted Changes: When a change is permitted by the airline's fare rules, you will be liable for the total cost of exchange, which consists of three separate components:
   • Supplier Penalty: Any mandatory change penalty fee charged by the specific airline.
   • Fare Difference: Any difference between the original ticket fare and the current fare for the new flight, which is often substantial.
   • Farehutz Administration Fee (Ticket Exchange): Our charge for the service of processing the exchange with the airline, as detailed below.
5. Farehutz Ticket Exchange Administration Fees These fees are exclusive of the Travel Supplier's penalty and any fare difference:

Holiday Package Terms & Conditions

These specific terms apply only to Holiday Packages purchased through Farehutz.co.uk. The general terms and the specific terms covering Flights, Hotels, and Car Bookings supplement any area not covered by this section, which otherwise governs your package booking(s).

Farehutz.co.uk reserves the right to modify these terms at any time without notice.

Payment, Pricing, and Booking Integrity

Full Payment: Your credit card will be charged for the full amount of your Holiday Package at the time of booking. PAYMENT IN FULL CONSTITUTES FINAL ACCEPTANCE of these Holiday Package Terms & Conditions.

No Guarantee Before Payment: No portion of the vacation package (such as price, availability, or dates) is guaranteed until the full payment of the entire Holiday Package is received.

Non-Transferable: All holiday packages are non-transferable and non-divisible. Name changes are not permitted. Your reservations cannot be transferred to another person or destination.

Same Itinerary Rule: All travellers on a single booking record must travel together on the same itinerary. Individual travellers cannot be added to, or deleted from, the package upon completion of the booking.

Pricing Breakdown: Prices and availability are valid only in conjunction with the Holiday Package in its entirety. Due to contractual requirements, Farehutz.co.uk cannot provide a breakdown of the cost for each component.

Inclusions & Exclusions: Prices include all estimated taxes and fees applicable to the airfare, hotel, and car rental. However, you are solely responsible for paying any additional surcharges imposed by the Travel Supplier at check-in, including (but not limited to): * Fuel, security, and baggage fees. * Government entry/exit fees. * Hotel incidental charges (telephone, room service, resort fees, parking). * Car rental excess charges (CDW, fuel, child seats).

Cancellation by Suppliers

Supplier Responsibility: Each portion of your package is provided by separate third-party Travel Suppliers.

Alternative Arrangements: If a Travel Supplier cancels a portion of your Holiday Package, we will, at your request, try to obtain alternative arrangements.

No Liability: We are not responsible for the performance of the Travel Supplier or for the reimbursement of money paid by you (or any incidental damages) if the supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.

Documentation, Requests, and Benefits

International Documents: A valid passport and proof of citizenship are required for international travel. It is your sole responsibility to provide the proper documents. Transit visas may be required.

Denied Boarding: You will not be entitled to any refunds whatsoever if travel is denied, delayed, or if unused portions result from improper or missing travel documents.

Special Requests: Special requests are inquiries only. We will endeavour to pass them to the Travel Supplier, but we cannot guarantee that your request will be fulfilled.

Frequent Flyer Miles: Frequent traveller points and/or miles may not be available for any portion of a Holiday Package.

Package Changes, Cancellation, and Refunds by You

Non-Refundable Components: Once a Holiday Package is booked, some or all of the components may be non-refundable. Packages can only be cancelled according to the cancellation rules of each individual travel product component.

Partial Changes: Partial changes or cancellations to one product component of the package (e.g., cancelling the hotel but keeping the flight) may not be allowed by certain Travel Suppliers. In such cases, all components must be changed at the same time.

Farehutz Fees for Changes/Cancellations: In the event of changes or cancellations, Farehutz.co.uk charges the following processing fees per traveller in addition to any fare difference and any applicable Travel Supplier fees: * Flights (Per Ticket): £75 * Hotel (Per Room, Per Night): £50 * Car Bookings (Per Booking): £10

Refunds: In the event that a portion of your Holiday Package is refundable, the refundable portion thereof will be refunded less any applicable cancellation fee (Farehutz and Supplier fees). No refund will be made for any unused or partially used portions of the holiday package.

Component Policy Supplements

The Airline Ticket Terms & Conditions, Hotel Terms & Conditions, and Car Rental Component Policies within the Master Terms & Conditions govern their respective parts of the Holiday Package and include the following key points:

Flights: Most flight tickets are not changeable/transferable and non-refundable. Origin and destination cities cannot be changed.

Hotels: Hotel properties cannot be changed. You will be solely responsible for all incidental charges (e.g., resort fees, parking, room service) at the hotel.

Car Rental: Car categories cannot be downgraded. You are responsible for all extra charges (fuel, insurance, taxes) paid directly to the rental company.